Sunday, August 24, 2008

Abu Dhabi airport offers new services

Original Article

Abu Dhabi: Abu Dhabi Airports Services (ADAS) will seek to recreate the spirit of the Olympics this summer with the commencement of its 'Going for Gold' customer service programme.

The programme will seek to enhance customer experience by introducing special facilities at the airport including special services for unaccompanied minors or disabled passengers, baggage services, boarding gates, general passenger handling and assistance, and the visa desk, ADAS said in a statement on Saturday.

In collaboration with UAE-based customer-service training consultants, Bizability, over 400 ADAS staff will undergo behavioural and outstanding service programmes - 45 of these employees will also be trained as in-house coaches so as to provide ongoing training.

"The idea behind the 'Going for Gold' programme is quite simply to raise and sustain customer service levels that ensure the smooth transit of passengers through our airports," said Graham Keddie, general manager of ADAS.

In addition to ADAS employees, the company has also engaged various airlines operating out of Abu Dhabi to help harmonise service standards across the whole operation with a view to ensuring state-of-the-art services.

"As an ongoing initiative and using in-house coaches, we are confident of ensuring the best possible and consistent customer service environment on a round-the-clock, year-round basis," added Keddie.

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